- Learning Design Consulting
New Hire Virtual Training
Client:
LeanFeast
The Challenge
A growing meal prep franchise wanted to create an onboarding process that is scalable, virtual, and customized for their Team Associates and Supervisors. Most of their Associates are in school and between 18-34 years old. The owners of this franchise location wanted to ensure the training taught their employees how to do their jobs properly while motivating them to siege the opportunity and visualize a future with them owning their own business, if they wanted.
Our Solution
We provide Learning Design Consulting through a rapid development process. We worked with their Subject Matter Experts, which were the owners, to structure the content they wanted to provide to their employees, and created a custom strategy for their specific audience. We also designed and developed micro-learning through a series of short animated videos and discussion forums.
The Results
From providing a personal touch with a video from the owners to explaining how the new hire fits in the big picture, the expectations of customer service, and how to prepare food properly, the new Team Associates and Supervisors would learn everything they need to get started in their role virtually on their phone or on a ipad at the restaurant.